Maintenance and Support
We are India's most trusted company providing complete application modification, bug fixing, testing, documentation update, problem root cause analysis, and requests resolution & problem detection solutions. Our application maintenance and support services are covered under a strict SLA.
Trusted Partners
More Than 150+ Brands
Your Offshore Partner For Support & Maintenance
It is not always reasonable to have an in-house support team with the experience you need once in a while. There are different maintenance and support challenges which demands new models that are not based on resource numbers alone but also teams now need to have a deep understanding of the business, Agile processes and of the industry best practices. Our Support professionals are continuously educated and trained to address the needs of your business. They are ready to help you in your day to day IT Support as well as fixing critical issues, to make sure your online business run smoothly.
How We Take Over Your Software — From Audit to Ongoing Support
Free App Health Audit
Code quality, security scan, performance benchmark, dependency audit, infrastructure review. Deliverable: Health report with risk scoring. Free.
Documentation & Knowledge Base
Architecture mapping, API docs, deployment runbook, environment guide. We document what your previous team didn’t.
Stabilisation Sprint
Critical bug fixes, security patches, performance quick wins. Immediate value delivery while we learn the codebase deeper.
Monitoring & Alerting
Uptime monitoring, error tracking, log aggregation, automated alerting, on-call rotation. 24/7 coverage from this point.
Ongoing Maintenance
Monthly sprints, feature enhancements, security updates, performance reviews. Your app improves every single month.
Maintenance Services We Deliver
Your software doesn’t stop needing attention after launch. We provide structured, SLA-backed maintenance that keeps your applications secure, performant, and evolving with your business.
Bug Fixing & Corrective
Production bug triage, root cause analysis, hotfix deployment, regression testing. Critical bugs resolved within 4 hours.
Security Patching
Dependency updates, CVE patches, penetration testing, OWASP compliance, SSL/TLS management. Monthly security reports.
Performance Tuning
DB query optimisation, API response tuning, caching strategy, CDN config, Core Web Vitals. Average: 40–60% speed improvement.
Feature Enhancement
New features, UI/UX improvements, third-party integrations, A/B testing support. Aligned with your product roadmap.
24/7 Monitoring
Uptime monitoring, error tracking (Sentry, Datadog), log aggregation, automated alerting, on-call incident response.
Legacy Modernisation
Framework upgrades, dependency updates, code refactoring, monolith-to-microservice planning. Fix tech debt before it becomes a crisis.
Full-Stack Coverage, One Team
React.js / Next.js
SPA maintenance, SSR apps, component updates, performance tuning, dependency upgrades.
Node.js / Express
API maintenance, security patches, memory leak fixes, version upgrades, scaling support.
Python / Django
Django upgrades, dependency updates, API maintenance, celery task fixes, performance tuning.
.NET / C#
.NET framework upgrades, Azure hosting, security patches, performance optimisation, API maintenance.
Flutter / React Native
Mobile app maintenance, OS compatibility updates, app store compliance, crash fixing, feature updates.
Odoo ERP
Module maintenance, version upgrades (16→17→18), custom module support, PostgreSQL optimisation.
WordPress
Plugin updates, security hardening, performance optimisation, PHP upgrades, WooCommerce maintenance.
PHP / Laravel
Laravel upgrades, package updates, queue fixes, API maintenance, caching optimisation.
Why Companies Choose Ahex
We offer vetted developers with high expertise in delivering high quality software development services.
Thriving in the industry since 16 years
With a good 16 years of experience, we have high expertise in developing products by utilizing the latest technologies for different industries and can proudly boast about our top clients who have been quite happy with our services.
Cost-efficient services
We offer the best quality services at a decent price. Our highly efficient developers are dedicated towards catering the cut-edge services at a reasonable rate. Why worry when you can get the best software services delivered at a reduced price?
Top-notch services
Our products thrive the best in the market due to the endless efforts put forth by our determined team. Our clients have always been content with our services due to our high expertise in the industry and the fair experience.
We believe in innovation
Delivering any product without an innovative strategy isn’t feasible and is worthless. We implement constant innovative strategies to always stand out in the market. You also get the leverage to reduce time-to-market with the best quality.
Enhanced customer experience
With a team of highly skilled and qualified professionals, we have the expertise to build highly interactive applications that can help you build the best brand to catch the eye of target audiences.
Customer support
Our service is just not limited to the delivery of the product. We do provide customer support post the delivery of product by increasing conversion rates in accordance with market trends.
Maintenance & Support Engagement Models
These are our engagement models for your projects. Each one is designed according to your unique needs.
FIXED BUDGET
Cost is locked in a fixed-scope model. Ideal when the roadmap is well-defined and you want budget certainty.
- Pay for specific milestones
- Pricing based on requirements
- Fixed delivery date
- Low management overhead
Billing
Fixed / Milestone
Specific, well-defined scope
Best For
A clear brief → build → ship
Dedicated Team
A dedicated pod you optimise, scale, and augment your in-house team with. Best for ongoing product development.
Best suited for teams that need predictable sprint velocity.
- Personalised team
- No lock-in
- Real-time updates
- Contributions & standups
Billing
Monthly retainer
Best For
Long-term, cost-optimised delivery
Model Fit
Team that owns the roadmap
Most Popular
TIME & MATERIAL
In this model, there is no fixed time or budget. You will pay for the actual hours worked or materials completed and used.
- Volume of your time
- Discuss and understand
- Pay per task
- Full flexibility on scope
Billing
Hourly rate card
Speed, scope, resource coordination
Best For
Evolving, flexible scope
Solution Development Expertise
Software Support
Our experts will help you with software issues of any complexity level, such as standard issue fixing, proactive monitoring, source code issue resolution, application code optimization, new functionality, etc.
Application Maintenance
We provide complete software maintenance services, including technology consulting, security audit, server management, OS versions update, application licenses check, resources availability & performance control.
System Monitoring
Our team can monitor your core applications and overall system performance 24x7x365 to ensure maximum uptime. We provide application & server monitoring, event log management.
Application Improvement
Our services are not just limited to mobile app and web development. We revise the current state of a web or mobile application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of software products.
Pre-Support Auditing
We independently audit the software products that are developed by Ahex as well as any other third parties. We provide a document containing a detailed status assessment and recommendations on its enhancement.
Migration of OS & Server
If operational systems and servers do not perform to the utmost, our specialists can migrate the product to another OS or server in order to improve performance results.
Challenges of Software Application Support
Reducing High Support Costs
Problem
Failure to craft solutions that reduce support costs and lower total cost of ownership in the long run.
Root Cause
Reactive maintenance approaches, inefficient support processes, and outdated application architectures increase operational expenses.
Solution
Implement proactive application support, process automation, and performance optimization strategies to reduce long-term support costs.
Addressing Limited Software Flexibility
Problem
Lack of bespoke features in software solutions to meet evolving business requirements.
Root Cause
Rigid application architectures and limited customization capabilities restrict business adaptability.
Solution
Develop scalable and customizable solutions that can quickly adapt to changing business needs.
Managing Legacy System Dependencies
Problem
Continued reliance on old mainframes for maintaining legacy applications leads to glitches and performance issues.
Root Cause
Aging infrastructure, obsolete technologies, and complex legacy integrations create operational challenges.
Solution
Modernize legacy systems through phased upgrades, integration enhancements, and technology modernization initiatives.
Overcoming Talent Shortages
Problem
Limited availability of professionals skilled in both legacy and modern application platforms.
Root Cause
The growing technology gap between traditional systems and modern development frameworks reduces access to versatile talent.
Solution
Leverage cross-functional support teams with expertise across legacy and modern technologies to ensure seamless application support.
Ensuring Code Quality & Compliance
Problem
Poor code quality and non-compliance with development standards impact application reliability.
Root Cause
Lack of governance, inconsistent coding practices, and insufficient quality assurance processes.
Solution
Establish coding standards, conduct regular code reviews, and implement continuous quality monitoring to maintain application excellence.
Reducing High Support Costs
Problem
Failure to craft solutions that reduce support costs and lower total cost of ownership in the long run.
Solution
Implement proactive application support, process automation, and performance optimization strategies to reduce long-term support costs.
Addressing Limited Software Flexibility
Problem
Lack of bespoke features in software solutions to meet evolving business requirements.
Solution
Develop scalable and customizable solutions that can quickly adapt to changing business needs.
Managing Legacy System Dependencies
Problem
Continued reliance on old mainframes for maintaining legacy applications leads to glitches and performance issues.
Solution
Modernize legacy systems through phased upgrades, integration enhancements, and technology modernization initiatives.
Overcoming Talent Shortages
Problem
Limited availability of professionals skilled in both legacy and modern application platforms.
Solution
Leverage cross-functional support teams with expertise across legacy and modern technologies to ensure seamless application support.
Ensuring Code Quality & Compliance
Problem
Poor code quality and non-compliance with development standards impact application reliability.
Solution
Establish coding standards, conduct regular code reviews, and implement continuous quality monitoring to maintain application excellence.
Domain-Specific Maintenance Expertise
Healthcare and Fitness
Our dedicated development teams help you build HIPAA-compliant healthcare solutions. These streamline patient care and decrease the workload of healthcare professionals.
- Telemedicine platforms
- Cross-device fitness UI experiences
- EHR/EMR integrations
- Health tracking mobile apps
Real Estate
For the real estate sector, we offer the best remote development teams that build digital solutions to simplify real estate operations.
- GIS-enabled property mapping
- Virtual tour and booking solutions
- CRM-integrated listing portals
- Real-time property analytics
Automotive and Manufacturing
Our front end services help automotive and manufacturing companies build robust applications for managing inventory, tracking production, and enhancing customer engagement through intuitive interfaces.
- IoT-powered monitoring dashboards
- MES-integrated production systems
- Predictive maintenance interfaces
- Supply chain visibility platforms
Banking & Finance
We deliver secure and compliant front-end solutions for financial institutions, enhancing user experience through intuitive dashboards, transaction management systems, and mobile banking apps.
- PCI-DSS compliant interfaces
- AI-driven financial dashboards
- Secure payment interfaces
- Live transaction monitoring UIs
Travel & Hospitality
Our frontend development services for tourism and hospitality focus on creating interactive maps, virtual tours, and streamlined booking interfaces that enhance the customer journey from discovery to booking.
- API-driven booking engines
- Dynamic pricing dashboards
- AI-powered recommendation interfaces
- Multi-channel reservation systems
Entertainment and Media
We help media and entertainment companies build intuitive systems for content delivery and consumption, including real-time single-page applications and personalized content recommendations that keep audiences engaged.
- OTT streaming interfaces
- Real-time content delivery platforms
- Dynamic recommendation experiences
- Live media analytics dashboards
Technology and Software
Our expertise extends to creating modern, scalable front-ends for software applications, ensuring fast performance, intuitive navigation, and seamless integration with backend systems.
- SaaS product dashboards
- Microservices-based frontends
- API-first web interfaces
- Mobile app UIs
Retail & E-Commerce
We empower e-commerce platforms with seamless checkout processes, intuitive product navigation, and responsive designs that boost sales and customer satisfaction.
- Dynamic product recommendation widgets
- Headless commerce frontends
- Omnichannel shopping interfaces
- Real-time inventory dashboards
Education
Our front-end services for education include developing interactive learning platforms, online course management systems, and student portals that enhance engagement and accessibility.
- LMS-integrated learning portals
- AI-based learning dashboards
- Interactive virtual classrooms
- Gamified learning interfaces
Award-Winning Innovation Solutions
Known for building innovative technology solutions across diverse industries, we’ve received multiple awards and recognitions from top B2B platforms.
Clutch 1000 Company – 2025
Recognized by Clutch among the top 1000 global companies for excellence in service and delivery in 2025
Clutch Global Award Winner – Fall 2024
Awarded by Clutch as a Global Leader for outstanding performance and client satisfaction in Fall 2024
Clutch Global Award Winner – Spring 2024
Recognized by Clutch as a Global Leader for delivering high-quality solutions and consistent client success in Spring 2024
Clutch Champion – Fall 2024
Honored by Clutch as a Champion for sustained excellence, industry leadership, and exceptional client feedback in Fall 2024
Clutch Champion – Spring 2024
Honored by Clutch as a Champion for sustained excellence, industry leadership, and exceptional client feedback in Fall 2024
Case Study
Cryptocurrency Trading & Exchange Platform
Tokenize Exchange
Ahex Technologies Pvt. Ltd. developed a client-facing mobile app with geolocation features as well as an intranet portal for employees. They provide ongoing support for any updates that need to be made.
Integral : Development Of An Intuitive Cloud Based EFX Platform
Integral
Integral is a 25+ year Silicon Valley fintech powering institutional-grade FX trading infrastructure — serving banks, brokers, and crypto firms across global markets with cloud-native liquidity aggregation, risk management, and real-time analytics.
- Real-Time Trade Analytics
- Big Data Analysis Engine
- Advanced Chart Modes
- Cloud-Native on AWS
TMS : Exclusive matchmaking and community matrimony portal
Leverage Our Provide Maintenance & Support Services to Transform Your Business
Tell us what you're building. We'll send a tailored estimate, technology recommendation, and team structure proposal — within 24 hours. No obligation.
Testimonials
BLOGS
If you are planning to build a mobile app this year, you are probably wondering how much Flutter app development
Introduction to App Maintenance If you’re wondering how much does it cost to maintain an app, you’re asking a smart
What is KPI dashboard ? Every system is consist of many key elements and performance of each element will
Frequently Asked Questions
From $1,500/month basic (20 hrs, business hours), $2,500/month standard (40 hrs, extended), $4,000/month premium (80 hrs, 24/7). On-demand: from $50/hr.
15 minutes for P1 critical (Premium), 1 hour (Standard), 4 hours (Basic). Contractual SLAs with escalation procedures.
React, Node.js, Python/Django, .NET, Flutter, React Native, Odoo, WordPress, PHP/Laravel. Full-stack: frontend, backend, mobile, database, infrastructure.
Premium tier: 24/7/365 with uptime checks, error tracking, performance alerts, on-call response. Standard: extended-hours monitoring.
Yes. 5-step takeover: Free audit → documentation → stabilisation → monitoring → ongoing maintenance. We document what your previous team didn’t.
Both. Corrective maintenance (bug fixes) and perfective maintenance (feature enhancements). Feature work aligned with your product roadmap.
Monthly patches (Basic), bi-weekly (Standard), weekly + zero-day response (Premium). CVE monitoring, dependency scanning, pen testing available.
Zero lock-in. Monthly terms. Full documentation and knowledge transfer. Your code, repos, infrastructure — always yours.
Related Dedicated Development Teams
Explore our related web development services that complement Maintenance & Support, helping businesses build scalable, high-performance, and future-ready web applications.
Node.js Development
Build fast, scalable, and event-driven backend applications with Node.js. Ideal for APIs, real-time applications, microservices, and enterprise-grade web solutions.
React.js Development
Create interactive and responsive user interfaces using React.js. Deliver modern web experiences with reusable components and exceptional performance.
Angular Development
Develop enterprise-grade web applications with Angular. Benefit from robust architecture, TypeScript support, and powerful development tools.
Looking for a Solution? Let's Talk
- sales@ahex.co.in
- (India) +91 - 8885564224
- (USA) +1 - 6503197394
DEVELOPERS
YEARS IN OPERATION
GLOBAL CLIENTS
