Portals have evolved from simple systems of record to systems of engagement, reaching different target groups across various delivery channels. Applications range from public facing websites to intranets, extranets and e-commerce to self-service and large integration solutions.
This evolution started with the birth of the Internet some 20 years ago and continues even now. Today, portals act as digital platforms and audience-targeted systems of connection that place customers, employees and partners at the heart of an organization’s business.
The Rise of Platforms
We are in the midst of a long-term and profound shift in the way companies interact with their clients. This shift is being driven by the same megatrends that are transforming information technology: cloud, mobility, social and big data.