Website Support & Maintenance for Consulting Firm

The client is a video-based mentoring and consulting platform that helps businesses and organizations efficiently manage coaching and consulting programs. Their platform includes features like video calling, messaging, scheduling, payments, and dashboards offering insights into program performance. The goal of the platform is to help businesses scale their mentoring and consulting services.

Web

Frontend and Backend Development

Education

Dosen.io

Los Angeles, California

Download Client Success Story

Overview

Ahex Technologies partnered with a mentoring and consulting platform based in Los Angeles to provide ongoing support and maintenance for their platform. The collaboration, which began in January 2021, involved Ahex Technologies offering continuous development services, including platform enhancements as the client onboarded new customers. This case study outlines the challenges faced, the technology used, the solutions provided, and the positive feedback received.

Goals & Objectives

The main objective was to establish a reliable development partner who could support the platform after its launch. With a small engineering team, the client needed expert assistance in platform maintenance, bug fixing, and feature development. Additionally, support was required in areas like security and marketing to ensure the platform was prepared for large-scale client onboarding.

Key objectives included:

The Challenges

Business Challenges

Tech Challenges

Solution We Offered to Our Client

Ahex Technologies provided comprehensive support and maintenance services, ensuring the platform remained stable, secure, and scalable as the client began onboarding customers. The following steps were taken to address the challenges and meet the client’s goals:

Ahex Technologies maintained a dedicated team for ongoing support, which included regular monitoring and resolving bugs or issues post-launch.

The team provided timely troubleshooting and emergency fixes, ensuring minimal downtime and optimal performance.

As the client onboarded customers, Ahex Technologies developed new features like advanced scheduling, customized messaging, and video calling functionalities, all integrated seamlessly into the platform.

The team helped integrate third-party tools such as Stripe and Twilio to facilitate smooth payment processing and communication.

Ahex Technologies worked closely with the client to integrate enhanced security features. The team collaborated with a security expert to meet client due diligence requirements and implemented strong encryption and security measures.

Regular communication between the Ahex team and the client was vital for the project’s success. The project management strategy included daily standups, weekly check-ins, and a well-defined development pipeline. Tools like Skype, GMeet, and Jira were used to track progress and manage tasks.

Key Features of the Project

Integration of video conferencing capabilities, which were crucial for mentoring and coaching sessions.

Real-time messaging functionality to facilitate communication between mentors and mentees.

A robust scheduling system that allows users to schedule meetings, manage their calendars, and receive reminders.

Secure payment gateway integration to enable transactions for services rendered through the platform.

A comprehensive dashboard offering detailed analytics on user activity, engagement, and platform performance.

A custom marketplace where clients can access resources, content, and other offerings related to their mentoring programs.

Final Results

Since partnering with Ahex Technologies, the client has successfully onboarded their first customers, transitioning them from pilot phases to full-time contracts. The platform has seen continuous development, adding new features and enhancements based on user feedback. A clearer development pipeline has been established, ensuring timely feature releases with well-managed expectations for both the development team and the clients.

Some key measurable outcomes include:

Appreciation from Client

The client expressed high satisfaction with the work of Ahex Technologies, highlighting their professionalism and dedication. They particularly appreciated the proactive approach of the team in solving problems before discussing timelines or costs. The client emphasized the company’s genuine care for their success, offering a balance between practical and human-centered solutions.

“We were impressed by Ahex Technologies’ commitment to our success. They have been responsive, resourceful, and truly care about our growth. Their work has made a significant difference in our ability to scale and onboard new clients effectively.”

Technology Stack

While the project primarily revolved around staffing, the following technology stack was relevant to the augmentation process for the assigned resources:

Frontend

React

HTML5

CSS3

Backend

Node.js

Express

Mobile Client

React Native

Vcs

Git

Hosting/deploymet

AWS

Heroku

Third-Party Tools/SDK

Twilio

Stripe

Google Cloud

Zoom SDK

Conclusion

This case study illustrates how Ahex Technologies provided essential support and development services for the client’s platform. Through consistent communication, proactive problem-solving, and expert development skills, Ahex Technologies helped the client build a robust mentoring and consulting platform capable of scaling. The collaboration led to the successful onboarding of customers and the continued evolution of the platform, laying the groundwork for future growth.